TERMS & CONDITIONS
Mia’s Beauty Studio
Last updated: 2025/12/16
1. Introduction
Mia’s Beauty Studio is an online beauty retail brand based in Cape Town, South Africa, offering hair products including wigs, hair bundles, braided styles, and related accessories.
These Terms & Conditions govern the use of this website and the purchase of products through the online store. By placing an order, you agree to the terms set out below.
2. Online Orders
2.1 Placing an Order
Orders are placed through the website only. Once an order is submitted and payment is received, you will receive an order confirmation via email or WhatsApp.
2.2 Order Acceptance
All orders are subject to product availability and acceptance. Mia’s Beauty Studio reserves the right to cancel or refuse an order if a product is unavailable or if an error has occurred in pricing or product information.
3. Products & Product Information
3.1 Product Descriptions
Product descriptions, images, and specifications are provided as accurately as possible. However:
- Colours may vary due to lighting, screen settings, and monitor differences
- Textures and finishes may vary slightly due to manufacturing and material differences
These variations do not constitute defects.
3.2 Intended Use
Products are sold for personal or professional use. Mia’s Beauty Studio is not responsible for damage caused by improper use, incorrect installation, excessive heat, chemicals, or poor maintenance.
4. Pricing & Payment
4.1 Pricing
All prices are listed in South African Rand (ZAR). Prices may change without prior notice but will not affect confirmed orders.
4.2 Payment Methods
Accepted payment methods are displayed at checkout. Full payment is required before an order is processed.
5. Shipping & Delivery
5.1 Delivery Areas
Delivery is available across South Africa.
5.2 Processing Time
Orders require processing time before dispatch. Processing times are estimates and may vary depending on product type and supplier availability.
5.3 Delivery Timeframes
Delivery times are estimates provided by courier partners and are not guaranteed. Mia’s Beauty Studio is not responsible for delays caused by couriers, weather conditions, or factors beyond reasonable control.
6. Returns & Refunds
6.1 Hygiene-Sensitive Products
Due to hygiene reasons, the following items are non-returnable once opened, worn, or used:
- Wigs
- Hair bundles
- Braided styles
- Hair extensions
6.2 Eligible Returns
Returns may be considered only if:
- The item is faulty or incorrect
- The item is unused, unworn, and in original packaging
- The issue is reported within 48 hours of delivery
6.3 Refunds
Approved refunds will be processed using the original payment method. Shipping fees are non-refundable unless the return is due to an error by Mia’s Beauty Studio.
7. Customer Responsibilities
Customers are responsible for:
- Selecting the correct product, size, and style
- Reading product descriptions before ordering
- Following care and maintenance guidance
- Providing accurate delivery information
Mia’s Beauty Studio is not liable for issues arising from incorrect information provided by the customer.
8. Intellectual Property
All content on this website, including images, text, branding, and logos, is the property of Mia’s Beauty Studio and may not be copied or used without permission.
9. Limitation of Liability
Mia’s Beauty Studio is not liable for:
- Allergic reactions or sensitivities
- Damage caused by improper use or maintenance
- Normal wear and tear
- Indirect or consequential losses
Liability is limited to the value of the product purchased.
10. Privacy
Personal information is collected only for:
- Processing orders
- Delivering products
- Customer support
Information is handled in accordance with South African data protection laws. Full details are available in the Privacy Policy.
11. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
12. Updates to These Terms
These Terms & Conditions may be updated from time to time. The most recent version will always be available on the website and will apply to all future orders.