1. Introduction
Mia’s Beauty Studio (“we”, “us”, “our”) is a Cape Town–based beauty brand offering high-quality hair products, including wigs, bundles, extensions, and accessories, delivered across South Africa. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
By using our website, purchasing products, booking services, or contacting us via WhatsApp, email, or our website forms, you agree to this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to all visitors, customers, and clients who:
- Browse or shop on our online store
- Place an order or make an enquiry
- Subscribe to marketing communications
- Contact us via WhatsApp, email, phone, or website forms
- Use any beauty services offered by Mia’s Beauty Studio
3. Information We Collect
We only collect information that is necessary to operate our business and serve you effectively.
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
Order & Account Information
- Products purchased
- Order history
- Payment confirmations and proof of payment
Payment Information
- We do not store card details
- Payments are processed via trusted third-party payment providers
Service & Consultation Information (where applicable)
- Appointment details
- Service preferences to improve future experiences
Photos (Optional)
- Before-and-after photos or product images are taken only with consent
Website Usage Data
- Basic analytics such as page visits, device type, and general location
4. How We Use Your Information
Your information is used to:
- Process and deliver orders
- Communicate order updates and support requests
- Provide personalised product or service recommendations
- Process payments and prevent fraud
- Improve website performance and customer experience
- Comply with legal and accounting requirements
We do not use your information for unsolicited marketing.
5. Legal Basis for Processing
We process personal information based on:
- Your consent
- Contractual necessity (orders, deliveries, bookings)
- Legitimate business interests
- Legal obligations under South African law
6. Sharing of Information
We never sell or rent personal information.
Information may only be shared with:
- Payment processors and delivery partners necessary to fulfil orders
- Service providers assisting with website or business operations
- Authorities where required by law
All third parties are required to protect your information.
7. Data Security & Storage
We take reasonable technical and organisational measures to protect your data, including:
- Secure systems and password-protected devices
- Limited access to personal information
- Secure communication channels
We retain personal data only as long as necessary for business and legal purposes.
8. WhatsApp & Communication
Many customers communicate with us via WhatsApp. By contacting us through messaging platforms, you consent to communication through those channels. If you prefer not to use WhatsApp, alternative contact methods are available.
9. Photos & Marketing Consent
Photos are only taken or used for marketing with your explicit consent. Declining photography does not affect your service or order. Consent may be withdrawn at any time.
10. Data Retention
Personal information is retained only for as long as required to:
- Complete transactions
- Provide customer support
- Meet legal and tax obligations
When no longer required, information is securely deleted.
11. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where legally permissible
- Withdraw consent at any time
- Object to certain processing activities
12. Cookies & Analytics
Our website uses basic cookies for functionality and performance tracking. We do not use invasive advertising cookies or sell browsing data. You may disable cookies in your browser settings.
13. Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always apply from the date it is published on our website.
14. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact:
Email: sales@miasbeauty.co.za
WhatsApp: +27 21 300 0488
Location: Cape Town, South Africa